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Privacy Policy

1. Information We Collect

We may collect the following types of information:

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Contact Info

  • Name

  • Email Address

Used to create and manage your account, personalize your experience, and enable app features.

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Location

  • Coarse & Precise Location

Used to show local events and personalize portal experiences (if location services are enabled).

 

User Content

  • Profile photo and profile information you provide

  • Vibes you drop

  • Favorites or events you interact with

  • Messages or comments you post

  • Live video participation or streamed content

Some of this content may be linked to your profile and may be visible to other users. Other content may be collected anonymously to understand app behavior.

 

Identifiers

  • User ID

  • Device ID

  • IP Address

Used for app functionality, diagnostics, and security purposes.

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Diagnostics

  • Crash logs

  • Performance data

  • Other app-related analytics

Used to improve the performance and reliability of the app.

 

Usage Data (Not Linked to Identity)

  • General patterns such as screen views, taps, time spent

Used anonymously to improve user experience.

 

2. How We Use Your Data

We use your information to:

  • Create and manage your user account

  • Support core app functionality (event tracking, favorites, chats, and vibe activity)

  • Customize your experience based on location or preferences

  • Improve app performance through analytics and diagnostics

  • Ensure safety and enforce community guidelines

  • Moderate content to maintain a safe community

 

3. Data Retention

  • We retain user data while your account is active.

  • If you delete your account, we will delete or anonymize your personal information within 30 days.

  • We may retain certain data (such as flagged activity or moderation logs) for up to 2 years to support safety and compliance.

 

4. Data Sharing & Tracking

  • We do not sell your data.

  • We do not track users across third-party apps or websites.

  • We do not share personal data with advertisers.

  • We may use third-party analytics services (such as Google Analytics or Mixpanel) to help improve the app. These services may process usage data in accordance with their own privacy policies.

 

5. Your Rights

You may request to:

  • View the data we have stored about you

  • Delete your account and associated data

  • Report any data concerns to: investing@thecloud.stream or at Support.

 

6. Children’s Privacy / Age Restrictions

The Cloud is intended for users 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
If you believe we have collected such information, please contact us and we will promptly delete it.

 

7. Contact

For questions or concerns, contact us at:
investing@thecloud.stream

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